職務說明 / Key Responsibilities
• Understand customer enquiries related to their hotel bookings and respond via applicable channels: email, and chat
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Making outbound calls to the hotel in urgent cases
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and Mandarin, for native speakers, in their native language
需求條件 / Key Requirements
• Bachelor Degree in any discipline with at least 6 months of customer service experience.
• Excellent command over communication skills and strong command over the local language/ language off support in the region.
• Excellent Customer Service Skills.
Requirements:
-Min Bachelor Degree for Taiwanese
-Min 6 months BPO CS experience
-Fluent in reading and typing in English and Traditional Chinese
-Must be B2 English
Benefits:
* 19 days Annual Leave
* Career Progression
* AIA Insurance Coverage
* Salary Increment every year
Working Days/Hours:
* 5 days’ work and 2 days off per week.
* Multiple shift between 7AM - 2AM
Recruiter to handle: Yap Jia Yi (Kelley)
jiayi.yap@manpower.com.my
法定福利與權利
雇主依法應盡義務（含勞動基準法、性別平等工作法、全民健康保險法、勞工保險條例等）及員工依法應享權利（如勞健保、勞退、特別休假、婚假等）
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